Reducing Cost of Quality with a Digital Quality Management System
June 23, 2021
Quality
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Today’s brands and retailers rely on a global supply chain to produce and deliver products. With so much production happening overseas in remote facilities, ensuring product quality has proved challenging without the right tools.
A quality defect that makes it all the way to stores or to your customers represents an extremely high quality-related cost. It harms your brand’s hard-earned customer trust. It requires investigation and rounds of audits/CAPA to address the problem. And it means you’re having to put out fires instead of preventing them.
Companies have traditionally leaned on quality control services that are expensive and inefficient.
Anywhere from 5-20% of a company’s revenue is the cost of manual pen and paper quality programs — and yet these still don’t provide sufficient data and visibility over product quality.
Inspectorio has changed the conversation by offering visibility and efficiency in a scalable, intuitive platform that fits the needs of global supply chain organizations.
Here, we look at the ROI of Inspectorio’s quality management software, Inspectorio Quality Risk Management, as well as testimonials from clients including Target and Vera Bradley.
Where Inspectorio delivers a higher ROI
Higher ROI in day-to-day operations
Higher ROI on performance management
Higher ROI on CAPA and strategic interventions
Higher ROI in risk management
We have seen firsthand how Inspectorio Quality Risk Management has benefited brands and retailers around the world, with our clients enjoying real ROI across their quality operations.
Below we present the primary areas of ROI across companies’ quality operations after adopting our quality management platform. These figures are available from our clients after 6 months using Inspectorio Quality Risk Management.
Higher ROI in day-to-day operations
Inspectorio Quality Risk Management gives you significant gains in efficiency and resource conservation. Previously manual tasks like reporting and issuing Corrective Action Preventive Action (CAPA) plans become fully automated, as do scheduling and workforce planning.
Higher ROI on performance management
Improve your suppliers’ and inspectors’ performance by collecting performance metrics that help you make better decisions for continuous improvement. Calibrate inspector performance and reduce supply chain inertia by monitoring production facility performance in real-time.
The following are examples of performance ROI using Inspectorio Quality Risk Management. Each percentage represents the average change for hundreds of thousands of inspections among thousands of organizations over an average 6-month period.
Higher ROI on CAPA and strategic interventions
Make an impact with your CAPA plans, and ensure all corrective and preventive actions are implemented. By distilling all accrued data into digestible insights, it allows you to zoom in on areas of improvement and save major resources in the process.
80% time savings in follow-up for CAPA plans: Inspectorio Quality Risk Management automatically generates a CAPA report summarizing areas of non-conformance. Vendors and factories then receive regular requests for information on each issue identified. This task used to require intensive and tedious work by managers; additionally, on-platform, real-time communication allows for better collaboration with remote facilities.
85% time savings on quarterly strategic interventions: instead of conducting lengthy investigations on specific supply chain logistics each quarter, you can now access all the information you need on the platform — in minutes.
90% time savings on ad-hoc investigations: when an investigation is necessary, Inspectorio Quality Risk Management allows you to get to the bottom of things in less time and with more robust data. All information is available on one platform with historical data, filters, and search capabilities.
Higher ROI in risk management
Chargebacks, a PR crisis, poor supply chain performance — these are some of the perils your organization must work to avoid. Reduce risk by up to 50% with real-time data and monitoring to prevent issues rather than react to them.
By eliminating manual processes, pen-and-paper inspections, email chains, and Excel/PDF files from your quality operations, you reduce sources of risk and human error from the equation. Replace them with a more streamlined, manageable system, where all supply chain partners and third-party organizations can access information relevant to them.
Reduce the probability of unreported issues in your supply chain with security features like digital time stamps, inspection histories, user authentication requirements, and others.
The benefits our clients have seen
Target
As one of the world’s largest retailers, Target has seen significant improvements in visibility and in the integrity of their data:
“For me as a leader, I also have more visibility on our team [and] vendor performance at any time, anywhere. This is the thing that we love: accurate information.”
For fashion brand Vera Bradley, Inspectorio Quality Risk Management’s self-inspections capabilities have dramatically improved defect prevention:
“The increased level of analytics and predictability has allowed us to decrease the level of repeat occurrences for the same defect.”
– Rory Geiger, Director of Global Quality and Compliance, Vera Bradley
Yunus Textile Mills
Yunus Textiles succeeded at reducing cost of quality with Inspectorio Quality Risk Management during COVID-19:
“[Quality Risk Management] has really enabled us to compare what actions have been taken by the factories who are producing low numbers of defects, and what the major reasons are behind the factories who are not high performers…[This] definitely has a positive impact on my cost of quality.”
Inspectorio Quality Risk Management has helped hosiery manufacturer Interloop move to more proactive and predictive methods of risk identification:
“Through Inspectorio Quality Risk Management, a data pool was created which helped the process owners forecast potential issues. By using this platform, various teams are now digitally connected in our supply chain and have…enhanced real-time access to data across various reporting tools.”
